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Home > Terms & Conditions

Terms & Conditions

TERMS OF SERVICE

Last Updated: [Insert Date]

Welcome to Underground Paw Co. These Terms of Service (“Terms”) govern your use of the Underground Paw Co. website, including our website, online store, products, services, content, and any other features or services we make available through the website (collectively, the “Service”).

Throughout these Terms, “Underground Paw Co.,” “we,” “us,” and “our” refer to Underground Paw Co. By accessing our website, creating an account, placing an order, or otherwise using our Service, you agree to these Terms and any policies referenced in or incorporated into these Terms.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. Eligibility and Use of Our Website

By using our website or purchasing products from us, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of another person, household, or organization, you represent that you have the authority to do so.

You agree to use our website and Service only for lawful purposes and in accordance with these Terms.

You may not use our website to:

  • Violate any applicable federal, state, or local law or regulation;
  • Infringe upon the rights of Underground Paw Co. or another person or business;
  • Submit false, misleading, or fraudulent information;
  • Interfere with the security, operation, or functionality of our website;
  • Introduce viruses, malware, or other harmful code;
  • Attempt to gain unauthorized access to our systems or accounts; or
  • Engage in conduct that could damage, disable, overburden, or impair our website or Service.

We reserve the right to restrict or terminate access to our website or Service when reasonably necessary to protect our business, customers, website, or other users.

2. Online Store and Products

Underground Paw Co. offers pet products and related merchandise through our online store.

Product availability, descriptions, specifications, images, colors, sizes, pricing, and other product information may change from time to time.

We make reasonable efforts to display product information and images accurately. However, colors and appearances may vary depending on your device, screen settings, lighting, photography, or other factors.

Because some products may be fulfilled through independent suppliers or third-party fulfillment partners, the packaging, branding, shipping carrier, country of origin, and appearance of a product may vary from the images shown on our website.

We reserve the right to discontinue products, modify product information, limit quantities, or restrict sales to particular persons, geographic areas, or jurisdictions, subject to applicable law.

3. Product Safety and Intended Use

Products sold through Underground Paw Co. should be used only for their intended purpose and in accordance with any instructions, warnings, labels, or manufacturer recommendations provided with the product.

Pet owners are responsible for selecting products appropriate for their pets and for supervising pets when appropriate.

Because individual pets differ in size, strength, behavior, health, and other characteristics, Underground Paw Co. cannot guarantee that a particular product will be suitable for every pet or situation.

If a product includes safety instructions or warnings from the manufacturer, customers should review and follow those instructions before use.

4. Pricing and Product Information

Prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure that product descriptions, prices, promotions, availability, and other information are accurate. However, errors may occasionally occur.

If we discover an error affecting an order, we may contact you to provide corrected information and, when appropriate, give you the option to confirm or cancel the order.

We reserve the right to correct errors, inaccuracies, or omissions and to cancel or modify an order when permitted by law.

5. Orders and Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

Your receipt of an order confirmation does not necessarily mean that your order has been accepted or that the products are available for shipment.

We reserve the right to accept, decline, cancel, or limit an order for legitimate reasons, including product availability, pricing or listing errors, suspected fraud, payment issues, shipping restrictions, supplier availability, or other circumstances affecting our ability to fulfill the order.

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method, subject to applicable law.

6. Customer Information and Billing

You agree to provide accurate, complete, and current information when placing an order or creating an account.

This may include your name, billing address, shipping address, email address, telephone number, and payment information.

You are responsible for ensuring that your shipping address is correct before completing an order.

If you provide an incorrect or incomplete shipping address and the order cannot be delivered as a result, additional shipping charges or other costs may apply where permitted by our Shipping or Return Policy.

We reserve the right to refuse or cancel orders that appear fraudulent, unauthorized, or intended for unauthorized resale or commercial distribution.

7. Shipping and Delivery

Shipping and delivery information provided on our website is an estimate unless expressly stated otherwise.

Shipping times may vary based on product availability, fulfillment location, carrier delays, weather, holidays, customs or governmental requirements, and other circumstances outside our reasonable control.

Because Underground Paw Co. may use third-party suppliers and fulfillment partners, products within the same order may occasionally ship separately or arrive at different times.

We will make reasonable efforts to communicate significant shipping or fulfillment delays when we become aware of them.

We will not make shipping promises that we do not have a reasonable basis to expect we can meet. If circumstances prevent us from shipping an order within the applicable promised period, we will provide any notices, cancellation options, or refunds required by applicable law.

For additional information, please review our Shipping Policy.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms.

Please review that policy before making a purchase.

Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

9. Taxes

Applicable sales, use, or other taxes may be added to your order when required by applicable law.

The amount of tax charged may depend on the delivery address, product type, applicable tax rules, and other factors.

10. Third-Party Suppliers and Fulfillment Partners

Underground Paw Co. may work with third-party suppliers, manufacturers, distributors, fulfillment companies, and other service providers to source, process, package, and/or ship products.

Our supplier and fulfillment relationships may change over time, and we may add or remove suppliers or fulfillment partners as our business develops.

Third-party suppliers may ship products directly to customers on behalf of Underground Paw Co.

We remain responsible for our obligations to customers as provided by applicable law and our published policies. However, fulfillment, inventory availability, packaging, shipping carrier selection, and other operational matters may involve third-party providers.

Third-party suppliers and fulfillment providers are not parties to these Terms unless expressly stated otherwise.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, services, payment providers, shipping services, analytics providers, advertising platforms, or other third-party resources.

We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, terms, or policies.

Your use of third-party services may be subject to the third party's own terms and policies.

12. Optional Tools and Features

We may provide access to third-party tools, applications, features, or services that we do not own or control.

Such tools may be provided on an “as is” or “as available” basis by the applicable third-party provider.

We may add, modify, or remove tools and features from our website from time to time.

13. Customer Reviews, Comments, and Submissions

If you submit a review, comment, photograph, suggestion, testimonial, or other content to Underground Paw Co., you are responsible for ensuring that you have the right to submit that content.

You agree that your submissions will not:

  • Violate another person's rights;
  • Infringe copyrights, trademarks, privacy rights, or other intellectual property rights;
  • Contain unlawful, threatening, defamatory, abusive, obscene, or fraudulent material;
  • Contain malicious software or harmful code; or
  • Misrepresent your identity or affiliation.

By submitting content to us for publication, you grant Underground Paw Co. a non-exclusive, royalty-free, worldwide license to use, reproduce, display, distribute, and publish that content in connection with our business and marketing, subject to applicable law and our Privacy Policy.

We reserve the right, but not the obligation, to review, remove, or decline to publish content that we reasonably believe violates these Terms or applicable law.

14. Intellectual Property

The website and its content, including but not limited to text, logos, graphics, photographs, product descriptions, designs, trademarks, service marks, and other materials, are owned by Underground Paw Co. or used with permission from their respective owners.

You may view and use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, publish, create derivative works from, or commercially exploit our website or its content without our prior written permission, except as permitted by applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect information in connection with our website and services.

Please review our Privacy Policy for additional information.

16. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information when reasonably necessary.

If an error materially affects an order, we may contact you regarding the error and provide appropriate options, including cancellation or refund where applicable.

17. Prohibited Activities

You may not use our website or Service to:

  • Engage in unlawful activities;
  • Attempt to defraud Underground Paw Co. or another person;
  • Provide false or misleading information;
  • Violate intellectual property rights;
  • Attempt to gain unauthorized access to our systems;
  • Introduce viruses, malware, or other harmful code;
  • Interfere with website security or functionality;
  • Scrape, crawl, or collect website information through automated means in a manner that violates our policies or applicable law;
  • Spam, phish, or engage in similar abusive activities; or
  • Circumvent security or access restrictions.

We may take appropriate action if we reasonably believe these Terms or applicable law have been violated.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and Service are provided on an “as is” and “as available” basis.

We do not guarantee that our website or Service will always be available, uninterrupted, secure, or error-free.

We do not guarantee that information available through the website will always be complete, accurate, or current.

To the extent permitted by law, we disclaim warranties that cannot otherwise be excluded, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms is intended to exclude or limit warranties or consumer rights that cannot legally be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Underground Paw Co. and its owners, employees, contractors, service providers, suppliers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, Service, or products.

To the extent permitted by applicable law, our total liability arising from a particular transaction will not exceed the amount you paid to Underground Paw Co. for the product or Service giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Underground Paw Co. and its owners, employees, contractors, service providers, suppliers, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or violation of another person's rights.

21. Force Majeure

Underground Paw Co. will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, carrier delays, supplier disruptions, labor disputes, government actions, internet or technology failures, or other events beyond our reasonable control.

Nothing in this section limits any rights or obligations that cannot legally be waived.

22. Termination

We may suspend or terminate your access to our website or Service if we reasonably believe that you have violated these Terms or applicable law.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to survive termination.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, legal requirements, or other circumstances.

When we make changes, we will post the updated Terms on our website and update the “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

25. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of products from Underground Paw Co., except where additional terms are expressly provided.

27. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except to the extent that applicable federal or state law requires otherwise.

Nothing in these Terms is intended to deprive consumers of rights or protections provided by the laws that apply to their transactions.

28. Contact Us

If you have questions regarding these Terms, please contact Underground Paw Co. through our website's Contact Us page.

Underground Paw Co.
Underground Music Connection LLC
Email: undergroundpawco@gmail.com
Website: www.undergroundpawco.com

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