PRIVACY POLICY
Effective Date: __________________
Last Updated: __________________
Underground Paw Co. ("Underground Paw Co.," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
Underground Paw Co. is operated by Underground Music Connection LLC and provides products through our online store, UndergroundPawCo.com.
This Privacy Policy explains the types of information we may collect, how we may use and disclose that information, and the choices that may be available to you.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
Section 1 – What Information Do We Collect?
When you visit our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with Underground Paw Co., we may collect information that you voluntarily provide.
Depending on how you interact with our website, this information may include:
We may also automatically collect certain information when you browse or interact with our website, including:
We may collect information through cookies, pixels, tags, APIs, SDKs, and similar technologies.
Section 2 – How Do We Use Your Information?
We may use the information we collect for purposes including:
We seek to collect and use information for legitimate business purposes and only to the extent reasonably necessary for those purposes.
Section 3 – Consent
How do you get my consent?
When you provide personal information to complete a transaction, place an order, arrange delivery, request a return or refund, contact us, or otherwise request a service from us, we may use that information as reasonably necessary to provide the requested service and complete the transaction.
When we request your personal information for another purpose, such as certain marketing activities, we will request consent or provide an appropriate opportunity to opt out when required by applicable law.
How do I withdraw my consent?
If you previously provided consent to receive marketing communications and later change your mind, you may unsubscribe by using the unsubscribe option included in our marketing communications or by contacting us through our website.
Withdrawing consent to marketing communications does not prevent us from sending transactional or service-related communications that are necessary to process or administer an order, account, return, refund, or other transaction.
Where applicable law provides additional privacy rights, you may exercise those rights as described in this Privacy Policy.
Section 4 – Shopify & Payment Processing
Our online store is hosted and operated using Shopify, an e-commerce platform that provides the technology and services necessary to operate our online store.
Shopify and its service providers may process information relating to visitors and customers in connection with website operation, checkout, payment processing, fraud prevention, security, analytics, and other services.
When you make a purchase, payment information may be processed by Shopify and/or the applicable payment processor, financial institution, or payment service provider used to complete the transaction.
Underground Paw Co. does not need to independently receive or store your full payment-card number when payment is processed through Shopify or an applicable payment processor.
Payment providers may maintain their own privacy policies and terms governing the information they process.
We encourage you to review the applicable provider's privacy policy for additional information about its handling of payment information.
Section 5 – Third-Party Service Providers
We may use third-party companies, applications, platforms, suppliers, and service providers to operate our business and provide products and services to our customers.
These providers may include, depending on the services we use:
These providers may collect, receive, use, or process personal information to the extent reasonably necessary to provide their services to us or otherwise perform functions on our behalf.
For example, when you place an order, information such as your name, shipping address, contact information, order details, and other information necessary to fulfill the order may be provided to the applicable fulfillment supplier, warehouse, or shipping provider.
Because Underground Paw Co. uses third-party fulfillment and dropshipping services, the information necessary to fulfill and deliver an order may be shared with the supplier or fulfillment provider responsible for that order.
The specific providers we use may change from time to time as our business grows and as we add, modify, or remove suppliers, applications, services, and business partners.
Third-party providers may have their own privacy policies and terms. We encourage you to review those policies when appropriate.
Section 6 – Analytics, Advertising & Similar Technologies
We may use third-party analytics, advertising, marketing, tracking, and similar technologies to understand how visitors interact with our website, improve our website and services, measure marketing performance, and provide or support advertising.
These technologies may include cookies, pixels, tags, APIs, SDKs, and similar technologies.
Depending on the services we use, these technologies may collect information such as:
These technologies may be used to:
We may use services provided by companies such as Google, Meta, and other analytics, advertising, marketing, or technology providers.
The specific services and technologies used by Underground Paw Co. may change from time to time.
Where required by applicable law, we will provide appropriate privacy choices and opt-out mechanisms relating to certain forms of targeted advertising, tracking, or other regulated data practices.
Section 7 – Cookies
Cookies are small data files that may be placed on your computer, smartphone, tablet, or other device when you visit a website.
We and our service providers may use cookies and similar technologies to:
You may be able to control cookies through your browser or device settings.
Disabling certain cookies may affect the functionality of portions of our website, including shopping-cart, account, or checkout features.
Where applicable, our website may also provide additional cookie or privacy controls.
Section 8 – Marketing Communications
We may send marketing communications regarding:
Where required by applicable law, we will obtain the appropriate consent before sending certain marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications concerning your orders, purchases, account, returns, refunds, or other transactions.
Section 9 – How We May Share Information
We may disclose personal information when reasonably necessary to:
We may also disclose information in connection with a merger, acquisition, sale of assets, financing, reorganization, bankruptcy, or similar business transaction, subject to applicable law.
We do not sell customer information simply as part of the ordinary operation of our online store.
However, certain activities involving advertising, analytics, cookies, or similar technologies may be considered a "sale," "sharing," or similar regulated disclosure under certain state privacy laws. Where applicable law provides rights concerning such activities, we will provide the rights and choices required by law.
Section 10 – Third-Party Websites & Links
Our website may contain links to third-party websites, applications, social-media platforms, or other services.
These third parties operate independently from Underground Paw Co. and may have their own privacy policies and terms.
Once you leave our website or interact directly with a third-party website or application, that third party's privacy policy and terms may apply.
Underground Paw Co. is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
Section 11 – Information Processed in Other Locations
Some of our service providers, suppliers, technology providers, payment processors, or other business partners may operate or maintain facilities outside your state or country.
As a result, personal information may be processed or stored in locations outside your place of residence.
The laws applicable to personal information may differ depending on the jurisdiction in which the information is processed or stored.
We take reasonable steps to work with reputable service providers and to handle personal information in accordance with applicable legal requirements.
Section 12 – Security
We take reasonable administrative, technical, and organizational precautions designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure.
Therefore, we cannot guarantee that information transmitted to us or stored by us or our service providers will always remain completely secure.
Payment information is generally processed through Shopify and/or applicable payment processors using their security systems and procedures.
We encourage customers to take reasonable precautions when using the Internet and to maintain appropriate security on their devices and accounts.
Section 13 – Data Retention
We retain personal information for as long as reasonably necessary to:
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal, accounting, tax, or business-record requirements.
Section 14 – Your Privacy Rights & Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to:
Certain exceptions and limitations may apply.
To submit a privacy request, please contact us using the information provided in the "Questions & Contact Information" section below.
We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.
If a request cannot be fulfilled, we will provide an explanation when required by applicable law.
Section 15 – Children's Privacy
Underground Paw Co. does not knowingly seek to collect personal information from children where collection is prohibited by applicable law.
By using our website, you represent that you are legally permitted to use the website or that you are using the website with the involvement and consent of a parent or legal guardian where permitted by law.
If we learn that we have inadvertently collected personal information from a child in circumstances where collection is prohibited by applicable law, we will take reasonable steps to delete that information.
Section 16 – Data Security Incidents
If Underground Paw Co. experiences a security incident involving personal information, we will respond in accordance with applicable law.
Where applicable law requires notification to affected individuals, regulatory authorities, or other parties, we will provide the required notification within the timeframe and in the manner required by law.
Section 17 – Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
When changes are made, the updated Privacy Policy will be posted on our website with a revised "Last Updated" date.
If we make material changes to this Privacy Policy, we will provide notice in accordance with applicable law.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
Section 18 – Questions & Contact Information
If you have questions regarding this Privacy Policy, would like to request access to, correction of, or deletion of personal information, or would like to submit a privacy-related inquiry or complaint, please contact us.
Underground Paw Co.
Operated by Underground Music Connection LLC
Website: UndergroundPawCo.com
Email: undergroundpawco@gmail.com
Please provide sufficient information for us to identify your request and respond appropriately.
PRIVACY POLICY NOTICE
This Privacy Policy is intended to describe the general privacy practices of Underground Paw Co. and should be read together with the other policies governing our website and transactions.
Because our business, website technologies, suppliers, fulfillment providers, payment processors, marketing services, analytics services, and other third-party services may change over time, the specific providers and technologies used by Underground Paw Co. may change without requiring this Privacy Policy to identify every provider by name.
We will update this Privacy Policy when necessary to reflect material changes in our privacy practices or to comply with applicable law.
